Secure Remote IT Support

remote access desktop servers mobile

Secure Remote Support - Powered by Bomgar, enables you to quickly access and fix nearly any remote device, running any platform, located anywhere in the world through one secure solution. It offers the security, integration, and management capabilities your IT and customer support organizations need to increase

productivity, improve performance, and deliver a superior customer experience. 

IT ServiceDesk Support

IT ServiceDesk Support

IT ServiceDesk Support

image107

  • Create queues, portals, teams, and policies to perform desktop and mobile device support for internal employees no matter where they are located


  • Use chat support, screen sharing, CRM integration, and skills-based routing to troubleshoot and solve customer issues

Unattended Computers

IT ServiceDesk Support

IT ServiceDesk Support

image108

Replace RDP, VNC, SSH and other hard-to-audit remote control tools with a cross-platform support tool

Remote Access to unattended systems such as Kiosk, Servers and POS Systems

Credential Store

IT ServiceDesk Support

Credential Store

image109

  • Save time by allowing the injection of a complex password directly into a support session


  • Remove the need for service desk analyst to use privileged credentials outside of a support session


  • Reduce the risk of a compromised privileged credential with password rotation 

Consolidation

Consolidation

Consolidation

image110

  • Support Multiple Platforms
  • Support Mobile Devices
  • On or Off Network
  • Avoid cost and maintenance of multiple tools
  • Includes chat-based and remote camera sharing support

Features

Consolidation

Consolidation

image111

  • Highly granular, role-based permissions
  • Record and monitor session activity
  • Enforce least privileges on servicedesk technicians
  • Centralized Management

Integrations

Consolidation

Service Levels

image112

  • Streamline processes for better efficiency
  • ITSM/CRM System
  • Ticketing Systems
  • Security Providers
  • Inventory Systems
  • Knowledge Management Systems

Service Levels

Deployment and Architecture

Service Levels

image113

  • Easy Session Initiation
  • Mobile and web-based support
  • Increased First Call Resolution
  • Collaboration and Escalation
  • Ease of use and reliability 
  • Increase CSAT

Deployment and Architecture

Deployment and Architecture

Deployment and Architecture

image114

  • On-premise Physical or Virtual Appliance
  • Secure Cloud deployment hosted within Australia
  • Firewall friendly “outbound” connections

Identity Management

Deployment and Architecture

Deployment and Architecture

image115

  • Credential injection
  • Two factor authentication- Native and RADIUS-based
  • Integration with Active Directory and SAML

Any Questions?

Drop us a line!

Data Phase Pty Ltd

Level 35 Tower One Barangaroo. 100 Barangaroo Avenue. Sydney NSW 2000 Australa

+61 2 8971 9633